Pengaruh Penerapan Pelayanan Prima Terhadap Kepuasan Pasien Rawat Jalan di RSUD Labuang Baji Makassar

The number of outpatient visits at Labuang Baji Hospital, Makassar decreased from 2017 as many 47.773 patients to 45.591 where the decrease in was indicated be related excellent service provided by hospital. This study aims analyze effect application on satisfaction outpatients Makassar. type research is a quantitative using cross sectional design. conducted room total sample 397 outpatients. Data were collected questionnaire tool. analyzed chi square test α <5%. results showed that there an Attitude with value p=0,007, Attention p=0,001, Action p=0,003, Ability Appearance p=0,000, and Accountability p=0,000 It expected will pay attention maintain items Attitude, Attention, Action, Ability, Appearance, because it scientifically proven affect satisfaction.